Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to PetWellness AI ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your pet's information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application PetWellness AI (the "App").

By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us when using the App:

• Pet Information: Name, type, breed, age, and other details about your pets
• Health Records: Medications, vaccinations, appointments, consultations, and other health-related information
• Photos: Photos of your pets that you upload for analysis or storage
• Chat Messages: Messages you send through the AI chat feature
• Symptoms: Health symptoms and concerns you input

2.2 Automatically Collected Information

The App may automatically collect certain information:

• Device Information: Device type, operating system, and app version
• Usage Data: How you interact with the App, features used, and time spent
• Language Preferences: Your selected language for localization

3. How We Use Your Information

We use the collected information for the following purposes:

• App Functionality: To provide and maintain the App's features, including AI chat, photo analysis, health record management, and medication reminders
• AI Services: To process your chat messages through third-party AI services (Claude Sonnet 4.5) for health consultation
• Notifications: To send you reminders for medications, vaccinations, and appointments
• Improvement: To analyze usage patterns and improve the App's functionality
• Support: To respond to your inquiries and provide customer support

4. Data Storage and Security

4.1 Local Storage

All your data, including pet information, health records, and photos, is stored locally on your device using iOS UserDefaults and local file storage. We do not store your data on our servers.

4.2 Third-Party AI Services

When you use the AI chat feature, your messages are sent to:

• Anthropic (Claude Sonnet 4.5): For AI chat functionality

These services process your data according to their respective privacy policies. We do not control how these third parties use your data.

4.3 Data Security

We implement appropriate technical and organizational measures to protect your data:

• Data encryption on your device
• Secure local storage
• No cloud synchronization (data stays on your device)
• Regular security updates

5. Data Sharing and Disclosure

5.1 Third-Party Services

We share data with the following third-party services:

• AI Services: Chat messages and photos are sent to Anthropic and Google for processing
• AdMob (Google): For displaying advertisements (if applicable)
• Analytics: We may use analytics services to understand app usage (anonymized data only)

5.2 We Do NOT:

• Sell your personal data to third parties
• Share your data with advertisers for marketing purposes (except as required for AdMob)
• Store your data on our servers
• Access your data without your explicit action

6. Your Rights (GDPR/CCPA)

6.1 Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data

6.2 Your Rights Under CCPA (California Users)

If you are a California resident, you have the following rights:

• Right to Know: Know what personal information is collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data, we ensure appropriate safeguards are in place.

9. Data Retention

We retain your data only for as long as necessary to provide the App's services:

• Active Use: Data is retained while you use the App
• Deletion: You can delete your data at any time through the App settings
• Uninstall: When you uninstall the App, all local data is removed from your device

10. Cookies and Tracking

The App may use cookies and similar tracking technologies:

• AdMob: For personalized advertising (with your consent)
• Analytics: To understand app usage (anonymized)

You can manage your tracking preferences in the App settings.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Notifying you through the App (for significant changes)

You are advised to review this Privacy Policy periodically for any changes.

12. Medical Disclaimer

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

14. Consent

By using PetWellness AI, you consent to our Privacy Policy and agree to its terms.

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